Privacy Policy

Last Updated: May 7, 2026

Fastening Solutions, Inc. ("FSI," "we," "us," or "our") operates https://www.fsiusa.com/ (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

Information You Provide Directly

We collect information only when you voluntarily provide it — for example, when you submit a contact form, request a quote, or send us an email. This may include your name, email address, phone number, and company name.

Automatically Collected Information

When you visit our Site, certain technical information is collected automatically by standard web server and analytics tools, including your IP address, browser type, device type, operating system, referring URL, pages visited, and time and date of your visit. This information is used solely for Site security, performance monitoring, and aggregate traffic analysis. We do not use this data to identify, profile, or contact individual visitors.

Security Data (Google reCAPTCHA)

To protect our Site from spam and automated abuse, we use Google reCAPTCHA. This tool collects hardware and software information — such as device and application data — to verify that form submissions are made by a human. This data is processed by Google under their own privacy terms.

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To respond to inquiries and quote requests you submit through the Site
• To communicate with you regarding products, services, or orders you have initiated
• To maintain the security and proper functioning of our Site
• To analyze aggregate, anonymized traffic patterns for Site improvement
• To comply with applicable legal obligations

3. Third-Party Service Providers

We work with a limited number of trusted service providers who assist us in operating our Site. These providers are permitted to use your information only as necessary to perform services on our behalf and are contractually obligated to protect it.

Google reCAPTCHA (Security)

Our Site uses Google reCAPTCHA to prevent automated abuse of our contact forms. Google analyzes device and behavioral signals to confirm a user is human. Your use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.

Web Hosting & Infrastructure

Our Site is hosted on secure servers. Our hosting provider may process standard server log data (IP addresses, access times) as part of normal operations. This data is not used for marketing purposes.

ECI Commerce (E-Commerce Platform)

Our Site is powered by ECI's EvolutionX platform. ECI may process certain technical and transactional data as part of providing our e-commerce infrastructure. Please refer to ECI's privacy policy for details on their data handling practices.

4. Cookies

We use a limited number of cookies necessary for the Site to function properly. We do not use cookies for advertising, behavioral tracking, or cross-site profiling.

• Session cookies keep you logged in during your visit and are deleted when you close your browser.
• Security cookies support reCAPTCHA and other protective functions.
• Analytics cookies may collect anonymized, aggregate data about how visitors use our Site. This data cannot be used to identify individual users.

You may configure your browser to refuse cookies or notify you when cookies are being set. Disabling cookies may affect certain Site functionality such as account login and form submission.

5. Data Retention

We retain personal information you submit through our Site only as long as necessary to respond to your inquiry, fulfill your request, or comply with applicable legal obligations. We do not maintain long-term marketing databases of Site visitor data.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), secure server infrastructure, and access controls limiting who within our organization can access submitted data. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

California Residents (CCPA/CPRA)

You have the right to know what personal information we have collected about you, request deletion of your personal information, and opt out of the sale or sharing of your personal information. FSI does not sell or share personal information for cross-context behavioral advertising.

Virginia, Colorado, Connecticut, and Other U.S. State Privacy Laws

Residents of states with comprehensive privacy laws may have similar rights to access, correct, or delete their personal data and to opt out of certain processing activities.

European Economic Area, UK, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you have the right to access, correct, delete, or restrict processing of your personal data, and to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is your consent (where applicable) or our legitimate interest in responding to your inquiries and maintaining Site security.

To exercise any of these rights, please contact us at customerservice@fsiusa.com. We will respond within 30 days.

8. Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our Site, please contact us and we will promptly delete it.

9. Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles and vendor sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: